Standards of Care

Standards of Care & Safeguarding.

Your safety, dignity, and choice sit at the centre of everything we do. Here is how we approach risk, conduct, and the compliance work we are completing before regulated services begin.

01

How We Manage Risk

Safe support starts with paying attention. We are committed to identifying and managing risk as a normal, everyday part of how we deliver support — not an afterthought.

  • Talking through potential risks with you before support begins
  • Planning around your specific needs, environment, and preferences
  • Reviewing and adjusting our approach whenever your circumstances change
  • Encouraging open conversation so concerns are raised early
02

Our Code of Conduct

How support is delivered matters as much as what is delivered. We hold ourselves to clear expectations built around your dignity and control.

  • Treating you with respect, honesty, and dignity at all times
  • Seeking your consent and following your choices in how support happens
  • Respecting your privacy and keeping your information confidential
  • Listening to feedback and acting on concerns promptly and respectfully
03

Working Toward Full Compliance

We are honest about where we are. The Ginnes is currently being established and is not yet a registered NDIS provider.

  • Finalising insurance and compliance frameworks
  • Putting worker screening and safeguarding processes in place
  • Aligning our practices with NDIS Quality and Safeguards guidelines
  • Only offering regulated services once these steps are complete

Our Current Status

Honest About Where We Are Today

THE GINNES Disability & Community Services currently operates as an unregistered NDIS provider while we work toward full registration. We can support Self-Managed and Plan-Managed participants today, within the supports available to an unregistered provider.

Full registration — which would let us also support NDIA-Managed participants — will follow once all compliance, insurance, and safeguarding requirements are fulfilled in accordance with NDIS Quality and Safeguards guidelines. That includes finalising the appropriate insurances, putting worker screening and record-keeping processes in place, and confirming the policies that protect your safety, privacy, and rights.

We would rather tell you plainly what we have not yet completed than overstate our credentials. When these safeguards are in place, we will update this page to reflect exactly what we are registered, certified, and approved to provide.